Specifications
- Job Title:
- Sr Salesforce Administrator
- Employment Type:
- Contract (6 months)
Description
The Senior Salesforce Administrator will be a vital part of a Salesforce
Implementation for the organization, working with business teams and technical teams to design, develop, and roll-out Salesforce to various business units throughout the
organization.
You will work in collaboration with an offshore development team, an
implementation partner, and business teams to ensure a smooth implementation and
roll-out to the business teams, collaborating closely to streamline processes,
workflows and enhancements to Salesforce.
You will provide Salesforce
Administration, work with third party applications/integrations, enhancements, and
manage cases to support the Salesforce environment.
Candidate must have a propensity
and desire to learn new technologies, and continually be looking to optimize
processes for efficient business operations.
Working remotely, this individual must
be self-directed, and adept at collaborating with multiple parties, presenting
excellent communication and documentation skills.
Job Scope
Manage Salesforce.com CRM including support requests and escalated administrative
needs of users by providing prompt and complete resolution to technical challenges
and business support issues.
Hands on configuration of all new and existing Salesforce.com features including
user management, roles/profiles, permission Sets, custom objects, new page layouts,
custom fields, formula fields, validations, workflows rules, email templates, flows,
Lightning Pages, custom settings, managed packages, etc.
Collaborate with the offshore development team and develop custom solutions in an
Agile environment.
Communicating regularly with Sales and Marketing teams on various requests, as well
as other business units.
Experience working in a SCRUM or agile environment preferred Adhere to change management, and work with senior level management on approvals and
permissions (access grants) CRM data management, including mass export/import, duplication and record merging,
reporting, and dashboard development.
Assist in training of new users, growing the Salesforce skillset across the company
Keep up to date with Salesforce releases, features, and best practices
Recognize recurring issues and promote root cause issues into the development
backlog.
Create training artifacts for knowledge base and user training articles, to include
self-help guides, videos, and training material.
Support knowledge base SharePoint repository
Qualifications
At least 5 years of Salesforce administration experience - with preferred experience supporting Salesforce implementations.
At least 5 years experience working on Salesforce Lightning Platforms.
At least 5 years experience working with Sales Cloud.
Experience working with third party integrations, or bolt on systems integrating into Salesforce.
Experience working in support desk software/tickets systems such as Service Now or Jira Service Desk.
Strong written and oral communication skills.
Capable of triaging conflicting support requests.
Vendor management, working with other third parties.
Patience with non-technical users.
Great collaboration, truly values being part of a cross-functional team.
Invests in other through teaching and empowering.
Preferred Qualifications
Prior experience with Salesforce implementations, preferred.
Prior experience in Salesforce Development, preferred.
Salesforce Sales Cloud and/or Service Cloud Certifications, preferred.
Experience working with sFiles in SharePoint, preferred.
Experience working with Nintex Document Generator, preferred.
Experience working with Kulturra Payment Center App, for invoicing integrations into Salesforce, preferred.
Experience working with Whatfix - a digital adoption platform priding in-app employee training for software solutions across the business, preferred.