Specifications
- Job Title:
- Network Engineer
- Job Type:
- Permanent on W2
- Location:
- Plano, TX & Richmond, VA [HYBRID]
- Salary Range:
- $130K Annually
Description
Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
Operational Support of End User Access Network
Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN)
Technical areas of focus include but are not limited to end-user WAN, LAN, WLAN, SD-WAN, MPLS
Identify service impact, interpret monitors, dashboards, and logs
Work with senior team members to validate impacts and communicate all impacts to internal stakeholders and leadership
Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
Participate in the documentation of application flows, upstream/ downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage
Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record
Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action
Adhere to design standards and global design authority processes and procedures
Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats
Skills
Experience with Network technologies
WiFi Technologies – Controllers, Access Points, Management Platforms, Configuration Orchestrator, Tunneling protocols – SSL/TLS, IPSEC, GRE, Network Resiliency – HA, local and regional failover, backups, WAN/MAN, Routing, Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VPN, Building Wireless/Wi-Fi solutions (802.xx) and carrier “in-building” wireless services (DAS), Radio Frequency
Experience with troubleshooting complex networking problems
Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies
Understand configuration management with tools such as Forward Networks and HPNA